Since my last post about that market, I emailed with Gooddata's CEO and Founder Roman Stanek who was kind enough to put up with my questioning back & forth emails. He suggested several other names I might be interested in exploring so I set out to do just that. In the process, I discovered Indicee who totally blew me away. They have a clean, fast, operational UX. Not only was I able to upload data immediately, but they were nice enough to kick up my account size so I could push up more data. Next, I have to say their customer support response time is just awesome. For me, Mr. instant gratification, this says a lot about a company. And finally, believe it or not, you can ask questions of the data in English! This has been one of my "dreams" for a long time and I had actually envioned the same kind of interface Outlook has to setup mail rules, but theirs is even cooler. As you probe the data, they show you what the question is like _IN ENGLISH_ -- Nirvana. Their stuff just works. These Canadians can write software I tell you!
Not so impressive was PivotLink. Their website clearly displays a link marked "Start Free Trial". Stupid me, I thought I might be able to get a free trial. No such luck. Instead, I was contacted by a Sales Development person who offered to schedule a "demo/webinar" for me and "go over my requirements" and determine if their "solution is a fit for the company". Are they kidding? Why don't you let ME the customer decide for myself? Thanks but no thanks. Then, they offered to "send me over" to their Chief Marketing Office. Needless to say, by that time I had already scratched off their name from my list of potentials. Disingenous and condescending.
Next in line was Lucidera. I contacted the company to see if a trial version was available. I'm not even going to write one word about this little experience. Instead, I'm going to post the email response I received -- you decide:
Huh?!? I don't know about you, but the last thing I need these days is to be "pipeline checked". It just doesn't sound appropriate on a first date.